Shipping & Delivery – SUB DIAMONDS

SHIPPING PROCESS

1. SUBMIT REQUEST

1. SUBMIT REQUEST

Submit your return/exchange via the portal.

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2. RECEIVE APPROVAL

2. RECEIVE APPROVAL

We review and approve your request.

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3. SHIP IT BACK

3. SHIP IT BACK

Send your item back within 14 days.

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4. INSPECTION

4. INSPECTION

We inspect your item to ensure it meets our conditions.

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5. REFUND OR EXCHANGE

5. REFUND OR EXCHANGE

Refund processed or replacement shipped free of charge.

Returns

Submit request within 14 days from delivery date
Return the piece within 14 days after submission
Free return (shipment label within 24 hours)

Exchanges

Submit request within 14 days from delivery date
Return the piece within 14 days after submission
Free return (shipment label within 24 hours) + free reshipment

Refunds

Payments processed within 14 days after request
May be withheld until item is received & inspected
Once received & approved, payment will be transferred within 24 hours to original payment method

Returns

Submit request within 14 days from delivery date
Return the piece within 14 days after submission
Customer responsible for shipping

Exchanges

Submit request within 14 days from delivery date
Return the piece within 14 days after submission
Customer responsible for shipping + free reshipment

Refunds

Payments processed within 14 days after request
May be withheld until item is received & inspected
Once received & approved, payment will be transferred wthin 24 hours to original payment method

CONDITIONS

To be eligible for return or exchange :

Items must be unworn, unused and in their original condition
All original packaging, certificates and accompanying materials must be included
Customized pieces are non-returnable
Return and exchange pieces are subject to inspection and approval
We reserve the right to refuse returns or exchanges for items that show signs of wear, damage, alteration or misuse.

→ START RETURN OR EXCHANGE

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