As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow a short period for the tracking information to become active.
Your order is fully insured during transit. In the unlikely event that your parcel is lost or arrives damaged, please contact us as soon as possible. Keep all packaging materials and take clear photographs of any visible damage.
Orders within the EU are not subject to additional import duties. Orders outside the EU may be subject to customs duties, import taxes or local handling fees. Any applicable customs charges are the responsibility of the customer.
Please carefully check your shipping address before completing your order. Once production or shipment has started, we may not be able to change the delivery address. SUB Diamonds cannot be held responsible for delays caused by incorrect address information.
Occasional delays may occur due to customs inspections, public holidays, severe weather, courier disruptions, peak shopping periods, or incorrect delivery information. Estimated delivery dates are not guaranteed.
Please contact us before placing your order if you need your jewellery for a special occasion. We will check whether your preferred delivery date is possible, although expedited delivery cannot always be guaranteed.
For questions about your order or delivery, please contact us at support@subdiamonds.com. We will be happy to assist you.
Crafted for You, Delivered with Care
Each piece of SUB Diamonds jewelry is meticulously handcrafted to order in our Belgian atelier. We offer complimentary worldwide shipping with full insurance and tracking on every order, ensuring your precious piece arrives safely at your doorstep.
Your Order Journey
1
Order Confirmed
You'll receive an order confirmation email with all the details.
2
Your Jewellery Is Crafted
Our artisans begin handcrafting your piece. Production takes up to 2 weeks.
3
Your Order Is Shipped
Once complete, your jewelry is carefully packaged and shipped with tracking.
4
Your Order Is Delivered
Your beautiful piece arrives at your door, ready to be cherished.
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| Belgium | 1–3 business days |
| European Union | 2–7 business days |
| Rest of the world | 3–10 business days |
Delivery times exclude production time and begin once your order has shipped.
Free Worldwide Shipping
Free worldwide delivery
Fully insured shipping
Trackable delivery
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your delivery in real-time through our carrier's website.
Every shipment is fully insured for the total value of your order. In the unlikely event of loss or damage during transit, we will work with you to resolve the issue promptly.
For international orders, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.
Please ensure your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information. If you need to update your shipping address, please contact us immediately after placing your order.
While we strive to meet our estimated delivery times, occasional delays may occur due to customs processing, public holidays, or unforeseen circumstances. We appreciate your patience and will keep you informed of any significant delays.
If you require your order by a specific date, please contact us before placing your order. We will do our best to accommodate rush requests, though expedited production and shipping may incur additional fees.
If you have any questions about your delivery or need further assistance, our customer service team is here to help. Please contact us at support@subdiamonds.com and we'll respond as quickly as possible.
Your Order Journey
1
Order confirmed
Explore our curated collection of premium diamond jewelry and select your perfect piece.
2
Customize
Personalize your selection with custom engraving or choose from our available options.
3
Secure Checkout
Complete your purchase with our secure payment gateway and choose your delivery method.
4
Receive & Enjoy
Your jewelry arrives beautifully packaged, ready to wear or gift to someone special.
Estimated Delivery Times
| Belgium | 1–3 business days |
| European Union | 2–7 business days |
| United Kingdom | 3–10 business days |
Delivery times are estimates and begin from the moment your order has been dispatched. They do not include the production time of up to 2 weeks. Delivery may occasionally take longer due to customs procedures, public holidays, weather conditions or courier delays.
