14 Days Return
Enjoy complete peace of mind. Return your piece within 14 days if it’s not exactly right.
→ Start return
Perfect fit guaranteed
Not the right size? Enjoy a one-time free ring size exchange within 14 days.
→ Start exchangeHOW IT WORKS
1. SUBMIT REQUEST
Submit your return/exchange via the portal.
→
2. RECEIVE APPROVAL
We review and approve your request.
→
3. SHIP IT BACK
Send your item back within 14 days.
→
4. INSPECTION
We inspect your item to ensure it meets our conditions.
→
5. REFUND OR EXCHANGE
Refund processed or replacement shipped free of charge.
European Union (EU) Clients
Returns
- Submit request within 14 days from delivery date
- Return the piece within 14 days after submission
- Free return (shipment label within 24 hours)
Exchanges
- Submit request within 14 days from delivery date
- Return the piece within 14 days after submission
- Free return (shipment label within 24 hours) + free reshipment
Refunds
- Payments processed within 14 days after request
- May be withheld until item is received & inspected
- Once received & approved, payment will be transferred within 24 hours to original payment method
International Clients
Returns
- Submit request within 14 days from delivery date
- Return the piece within 14 days after submission
- Customer responsible for shipping
Exchanges
- Submit request within 14 days from delivery date
- Return the piece within 14 days after submission
- Customer responsible for shipping + free reshipment
Refunds
- Payments processed within 14 days after request
- May be withheld until item is received & inspected
- Once received & approved, payment will be transferred wthin 24 hours to original payment method
CONDITIONS
To be eligible for return or exchange :
- Items must be unworn, unused and in their original condition
- All original packaging, certificates and accompanying materials must be included
- Customized pieces are non-returnable
- Return and exchange pieces are subject to inspection and approval
- We reserve the right to refuse returns or exchanges for items that show signs of wear, damage, alteration or misuse.
